How we handle information you send us through this site and while we work together.
1. Who we are
WebMaze is a Shopify commerce agency based in Johannesburg, South Africa. We operate this website and deliver the services described on it.
2. What this covers
This policy explains how we handle information you share with us through this website, through the forms on it, and while we work together as a client.
3. Information we hold
The contact details you submit and anything you attach to an enquiry or brief. If you apply for a job, the application you send, which section 7 covers on its own. Separately, if you agree to measurement: which pages you view, your approximate location and internet address, your browser and device type, and a random identifier stored in your browser so repeat visits can be recognised as one person.
4. Cookies and measurement
No third-party tracking script runs on this site — no Meta pixel, no tag manager. Measurement happens on our own server, and nothing is recorded until you accept it. Essential cookies keep the site working. Measurement cookies are only set after you agree, last ninety days, and can be turned off at any time using the Cookies link at the bottom of any page.
5. Sharing with advertising platforms
If you accept measurement and then send us an enquiry, we tell Google and Meta that an enquiry happened, so we can tell which adverts are worth paying for. Your email address is irreversibly hashed before it leaves our server — we never send your name, address or message in readable form, and neither platform can recover them. This is a server-to-server transfer, which means your information is processed outside South Africa. If you decline measurement, your enquiry still reaches us and is answered as normal, and nothing about it is shared.
6. How we use it
To answer your enquiry, to deliver work you have asked for, and to keep records of those engagements. We do not sell or rent your information.
7. Job applications
If you apply for a role, we receive what you put in the application: your name and email address, where you are based, your experience and availability, any links you add, your CV if you attach one, your salary expectation if you give one, and your written answers. We use it only to consider you for the role you applied for and for future roles, which is what you agree to when you apply. Your application reaches us as an email, with your CV attached, and is kept in our team mailbox. We keep it for twelve months from the day you send it and then delete it. You can ask us to delete it sooner, or withdraw your consent, at any time by emailing us. Applications are never shared with advertising platforms. If you accepted measurement, Google Analytics records only that the application form was sent, not anything in it.
8. Third parties
The providers behind this site are Vercel (hosting), Resend (delivering enquiry and application email), Google Workspace (our mailbox, where enquiries and applications are kept), and Google Analytics and Meta (measurement, as described above). Some of these providers store information outside South Africa. Each handles information only on our instructions and under their own obligations.
9. Your rights
You can ask to access, correct, delete or object to the information we hold about you, at any time, by emailing us.
10. Changes
We update this page when our practice changes, and the date at the top moves with it. Continued use after a change means you accept the updated policy.
11. Contact
Questions about this document reach us at hello@webmaze.co.za